Privacy Policy

Effective Date: 21st February 2025
Company Name: BYOC – SG Consulting
Company Address: A-56, Triveni Nagar, Gopalpura Bypass Road, Jaipur, Rajasthan 302018
Contact Email: contactus@sgconsultingtech.com

Introduction

SG Consulting is committed to safeguarding your privacy and ensuring that your data is managed responsibly. This policy outlines how we collect, process, store, and protect your information when you use our services, particularly our chatbot infrastructure solutions. By using our services, you agree to the collection and use of your data under this policy.

Information We Collect

We may collect and process the following types of data:

Personal Identifiable Information (PII): Name, email, phone number, company details, and any other information you provide when signing up or interacting with our platform.
Automated Data: Device information, IP addresses, browser type, interaction logs, and cookies that help enhance user experience and security.
Communication Data: Messages, inquiries, and support requests submitted through our chatbots and support channels.
Usage Data: Logs and analytics related to the chatbot interactions, including response effectiveness and engagement metrics.

How We Use Your Data

Your data is used to:

Provide, maintain, and improve our chatbot infrastructure and services.
Enhance the user experience by personalizing interactions.
Ensure security, prevent fraud, and enforce our policies.
Communicate important updates, service changes, and marketing messages (only with your consent).
Comply with legal and regulatory obligations.

Data Storage and Protection

We implement advanced security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Data is stored securely, and encrypted, and access is restricted to authorized personnel only. Retention periods vary based on the type of data and legal requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies to optimize our services, analyze trends, and personalize content. You can manage or disable cookies through your browser settings, though this may impact certain functionalities of our services.

Third-Party Sharing

We do not sell or rent your data. However, we may share the necessary information with:

Service Providers: Trusted partners who assist in infrastructure, analytics, and customer support.
Legal Authorities: When required by law or to protect our rights, users, and operations.
Business Transfers: In case of mergers, acquisitions, or restructuring, your data may be transferred as part of the business assets.

Your Rights and Choices

You have control over your data, including:

The right to access, correct, or delete your information.
The ability to opt out of marketing communications.
The right to request restrictions on data processing where applicable.
To exercise these rights, contact us at contactus@sgconsultingtech.com.

Data Transfers and Compliance

Your data may be stored or processed in jurisdictions with varying data protection laws. We implement strong safeguards to ensure your data remains protected and is handled in line with globally recognized standards.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at contactus@sgconsultingtech.com.